Promoter Terms and Conditions
Agreement
By creating a promoter account, applying for access, or using Tafella’s promoter tools, you agree to these Promoter Terms and Conditions. If you do not agree, do not use the promoter platform.
Service
Tafella provides software for publishing events, configuring floor plans and packages, managing bookings, and collecting payments through third-party payment providers. Tafella is a technology platform; you remain responsible for your events, venues, hospitality delivery, and commercial policies toward guests.
Accounts and applications
You must provide accurate information when registering and applying. Access may be subject to review and approval. You are responsible for keeping your login credentials secure and for activity under your account.
Events, pricing, and guest experience
You are responsible for event details, pricing, inclusions, age restrictions, venue rules, cancellations, refunds, and guest communications. Guests contract with you (or your venue) for the hospitality experience; Tafella facilitates booking and payment tooling.
Payments
Payments are processed by third-party providers (for example, Yoco). Fees, settlement timing, and chargeback handling follow the provider’s terms and any commercial arrangement you have with Tafella. You must only offer lawful products and services.
Acceptable use
You may not misuse the platform, attempt unauthorised access, interfere with other users or events, publish misleading event information, or use guest data unlawfully. We may suspend or terminate access for breach of these terms or for risk to guests, venues, or the platform.
Liability
To the fullest extent permitted by South African law, Tafella’s liability for claims arising from use of the promoter platform is limited. You remain responsible for your events, staff, venues, and fulfilment toward guests.
Governing law
These terms are governed by the laws of the Republic of South Africa.
Contact
For questions about these terms, email support@tafella.com.
Updates
We may update these Promoter Terms and Conditions from time to time. The latest version will always be available on this page. Last updated: 10 September 2026.