Promoter Privacy Policy
Who we are
Tafella provides VIP hospitality booking software for event promoters and venues. This policy explains how we collect, use, and protect personal information when you create a promoter account, apply for access, or manage events on the platform.
What we collect
We may collect your name, email address, phone number, organisation or brand details, application information, account credentials, and records of how you use the promoter tools (for example, events you create and settings you configure).
When guests book through your events, we process their booking details and share relevant guest information with you so you can fulfil reservations. Payment-related identifiers are handled by our payment providers (for example, Yoco). We do not store full card numbers on Tafella systems.
Why we use it
We use your information to create and secure your account, review applications, provide the promoter dashboard, process payouts and booking flows, send operational emails, provide support, and help prevent fraud or misuse of the platform.
Guest data you receive
As a promoter, you may receive guest names, contact details, and booking information needed to run your event. You must handle that information lawfully and only for fulfilling bookings, guest communication, and related event operations. Do not sell guest personal information or use it for unrelated marketing without a lawful basis.
Sharing
We use service providers for hosting, authentication, email delivery, and payments. We do not sell your personal information. We may disclose information if required by law or to protect the platform, users, or others.
Retention and security
We keep personal information only as long as needed for account operation, bookings, support, and legal or accounting requirements. We apply reasonable technical and organisational safeguards to protect data.
Your rights
Under South Africa’s Protection of Personal Information Act (POPIA), you may request access to, correction of, or deletion of your personal information, subject to applicable law. Contact us using the details below to make a request.
Contact
For privacy questions or requests, email support@tafella.com.
Updates
We may update this policy from time to time. The latest version will always be available on this page. Last updated: 10 September 2026.