Tafella operates VIP hospitality booking tools for events. This policy explains how we collect, use, and protect personal information when you use our booking platform.
We may collect your name, email address, phone number, booking and party details, and payment-related identifiers processed through our payment providers (for example, Yoco). We do not store full card numbers on Tafella systems.
We use your information to process bookings, send confirmations and one-time passcodes, provide customer support, and help prevent fraud or misuse of the platform.
We share booking details with the relevant event promoter or venue as needed to fulfil your reservation. Payment data is handled by our payment processors. We do not sell your personal information.
We keep personal information only as long as needed for bookings, support, and legal or accounting requirements. We apply reasonable technical and organisational safeguards to protect your data.
Under South Africa’s Protection of Personal Information Act (POPIA), you may request access to, correction of, or deletion of your personal information, subject to applicable law. Contact us using the details below to make a request.
For privacy questions or requests, email support@tafella.com.
We may update this policy from time to time. The latest version will always be available on this page. Last updated: 9 September 2026.